Service
Software support and evolution
Maintenance, monitoring, backups and continuous improvements so your software keeps working and grows with your business.
Who it's for
Is it for your business?
- Businesses with a system that needs attention and isn't getting it.
- Our own clients who want to keep improving after launch.
- Companies with software inherited from another provider.
What's included
What you get
Monitoring and alerts
We know something broke before your customers tell you.
Backups and recovery
Automatic, tested copies, and a clear plan if something is lost.
Security updates
Dependencies, certificates and patches kept current.
Continuous improvements
Hours per month for small changes and new features, with clear priorities.
One support channel
A single place to report and follow up, with defined response times.
Monthly report
What happened, what changed and what's next.
How we work
A clear process, no surprises
- 1
We talk
A free 30-minute call to understand your business, your goals and what you need.
- 2
We propose
You get a proposal with clear scope, timeline and price, plus a prototype so you can see the result before we build.
- 3
We build
We work in two-week cycles and show you progress at the end of each one. No black boxes.
- 4
We launch and stay
We put everything into production, train your team and stay by your side with support and improvements.
Examples
Situations we solve
Typical situations, with fictional names.
A system built by someone who's gone
Review, documentation and a stabilization plan before touching anything.
An online store that crashed during promotions
Monitoring, performance improvements and backups before the next campaign.
FAQ
What people usually ask us
Only for software you built?
No. We also take over systems from other providers, after an initial review.
What are your response times?
They're defined by how critical the system is and set in the proposal and contract.
Can I cancel?
Yes, with the notice defined in the contract. We hand over documentation and access so you can continue with another provider.
How much does it cost?
A monthly fee based on the size of the system and the improvement hours included. We define it after reviewing the system.
Related
You may also need
Want to talk about your project?
A free 30-minute call to understand what you need and tell you clearly what we'd build, how long it would take and what it would cost.
Book a call [email protected]